Our Support Portal is hosted on different software from the main website and as a result will require a new account to be able to submit a support ticket.

To submit a support ticket, you will need to follow the below steps:

1 - Sign up for a support portal account - https://soflysim.freshdesk.com/support/signup

2 - Activate your account by clicking the link in your email that will come through shortly.

3 - Create a new ticket once you have logged in - https://soflysim.freshdesk.com/support/tickets/new

By creating an account, you will be able to track your tickets and see the complete conversation in a single place.