Our Support Portal is hosted on different software from the main website and as a result will require a new account to be able to submit a support ticket.
To submit a support ticket, you will need to follow the below steps:
1 - Sign up for a support portal account - https://soflysim.freshdesk.com/support/signup
2 - Activate your account by clicking the link in your email that will come through shortly.
3 - Create a new ticket once you have logged in - https://soflysim.freshdesk.com/support/tickets/new
By creating an account, you will be able to track your tickets and see the complete conversation in a single place.
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