Getting Support from SoFly

Modified on Wed, 12 May 2021 at 12:38 PM

If you need support from SoFly, our team is always happy to help. We ask that you first familiarise yourself with our knowledge base for specific issues. If none of the solutions resolve the issue, then you are more than welcome to send us a support ticket.

If you are sending us a support ticket, you must send us a detailed report of exactly what you're experiencing. In addition, you must send us proof of purchase and an order number so that we can quickly identify how best to help you.

Our support team is typically available Monday - Friday between 08:00z - 16:00z. Our typical response time is 2 working days. 

Any issues raised outside of those times may be subject to a delay, but we'll always work to get back to you as soon as possible.

It's worth noting that times may change depending on local UK holidays or events.

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