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Knowledge base
General
Getting Started
4
Support Portal Login
SoFly Account Login Troubleshooting
SimFest WorldFlight 2020 Winner
Getting Support from SoFly
FAQ
1
Community Folder Location
STORM
Purchasing
2
How to Purchase STORM
How to buy on the in-sim Marketplace
Help and Support
12
Known Limitations
FlyByWire A32NX Missions Not Appearing
Where do I find the FlyByWire A32NX routes?
Missions: Voice clip does not play
Mission failed due to time running out
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Xbox Related
2
Is STORM coming to Xbox?
Weather presets are not appearing after installation
A Complete Guide to Flight Simulator
Help and Support
7
How to Print?
Different Langauges?
In-Sim Marketplace Questions
Where is the PDF File?
Accessing the Guide within the Simulator
View all 7
Updating
3
Current Version Number
How to Upgrade to A Complete Guide to Flight Simulator
Upgrading from the Original A Guide to Flight Simulator to the 'Complete' Edition
Reporting an Error
1
How to Report an Error?
Weather Preset Pro
Purchasing
5
How to Purchase Weather Preset Pro
Orbx Product License Transfer
Submitting a Support Ticket
License Transfer from Just Flight
Xbox Installation
Updating
2
Current Version Number
How Do I Update Weather Preset Pro?
Help and Support
2
Installation Issues
How to Uninstall Weather Preset Pro
Landing Challenge Pro
Purchasing
4
How to Purchase Landing Challenge Pro
Orbx Product License Transfer
Any Questions Before Purchasing?
Sim Update V Compatibility
Help and Support
3
Installation Issues
How to Uninstall Landing Challenge Pro
Submitting a Support Ticket
Error Messages / Screens
3
LANDING FAILED - Your touchdown was cancelled
LANDING FAILED - You Did Not Land on the Designated Runway
Aircraft Has No Fuel
Orders and refunds
Your order
1
Refunds
Global Landings
Installation
2
How do I install Global Landings?
Where do I find Global Landings within the sim?
Mataveri Airport SCIP
Errors and Issues
1
World Update XIII Conflict (Runway elevation, overlapping buildings)
Help Desk Software
by Freshdesk Support Desk
