Support

Getting Started 4

• Support Portal Login
• SoFly Account Login Troubleshooting
• SimFest WorldFlight 2020 Winner
• Getting Support from SoFly

FAQ 1

• Community Folder Location

Purchasing 2

• How to Purchase STORM
• How to buy on the in-sim Marketplace

Help and Support 11

• Known Limitations
• FlyByWire A32NX Missions Not Appearing
• Where do I find the FlyByWire A32NX routes?
• Missions: Voice clip does not play
• Mission failed due to time running out

View all 11

Xbox Related 2

• Is STORM coming to Xbox?
• Weather presets are not appearing after installation

Purchasing 0

Help and Support 8

• Trouble Downloading?
• How to Print?
• Google Books Transfer License Request
• Different Langauges?
• In-Sim Marketplace Questions

View all 8

Updating 3

• Current Version Number
• How to Update
• A Guide to Flight Simulator: Extended Edition Changelog

Reporting an Error 1

• How to Report an Error?

Purchasing 5

• How to Purchase Weather Preset Pro
• Orbx Product License Transfer
• Submitting a Support Ticket
• License Transfer from Just Flight
• Xbox Installation

Updating 2

• Current Version Number
• How Do I Update Weather Preset Pro?

Help and Support 2

• Installation Issues
• How to Uninstall Weather Preset Pro

Purchasing 4

• How to Purchase Landing Challenge Pro
• Orbx Product License Transfer
• Any Questions Before Purchasing?
• Sim Update V Compatibility

Help and Support 3

• Installation Issues
• How to Uninstall Landing Challenge Pro
• Submitting a Support Ticket

Error Messages / Screens 3

• LANDING FAILED - Your touchdown was cancelled
• LANDING FAILED - You Did Not Land on the Designated Runway
• Aircraft Has No Fuel

Your order 1

• Refunds