If you are not hearing audio, please do the following:
1 - Check if you are at an airport that is covered by our 500 in the Global Base Pack.
Full list here:
2 - Ensure you are near a terminal, runway, or apron. Change the local time of day to midday (12:00pm)
2a - Our audio is dynamic to time of day, day of the week, and even weather. We use varying audio levels throughout to create an immersive experience. You may need to wait a few minutes for the audio levels to adjust.
If you are not experiencing audio after confirming the above, send us a support ticket telling us which airport, your location and what actions you took.
Without the above, we will be unable to support.
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