If none of the solutions in the knowledge base has helped you, we ask that you raise a support ticket with SoFly.

Raising a support ticket will add you to our support queue and one of our experts will reach out to you with a possible solution.

Before you do submit a ticket, please ensure you have tried the solutions in our knowledge base. Our support team will always advise you to do this first before any specific support can be given.

If you need to submit a ticket, you must first create an account on our support portal.

Our typical response time is 2 working days. Please note that this can be extended during busy times (e.g. product launches) or holiday periods.