If you're having trouble downloading, please contact your store of purchase. You may need to supply proof of purchase to your original store of purchase. A list of stores we publish A Guide to Flight Simulator through can be found here.
If you purchased through SoFly, then please raise a support ticket. You should be able to download through your account, but please do contact us where we can help further.
Please note that SoFly will be unable to help with downloads through a third-party store due to the fact we don't have access to those systems.